Consistency at restaurants at Walt Disney World is something that I’ve been wanting to discuss for a while. The problem of consistency doesn’t fall with any one particular operator either, be it an outside company (like Landry’s who operates restaurants such as Yak & Yeti) or in-house. Our good experiences greatly out number those that are sub-par or even bad. I’m honest in my reviews but try to not be overly negative, and do try to find at least something positive.
Living so close to property, I’m visiting very often and having many more dining experiences than someone that visits maybe once a year. With so many food bloggers out there, and not just Disney-centric ones, it’s growing more and more critical for every restaurant to strive for consistency. Between photos, reviews, and a growing palate for diversity, status quo doesn’t cut it anymore. I may visit a the same restaurant on a few occasions, order the same menu item, and find them completely different in terms of appearance and quality. Imagine someone reading a blog post, choosing a new restaurant to try based on the recommendation, and after dining there, walk away feeling like they threw their money down the drain?
Case in point: I ordered some Overtime Fries ($8.99) a little over a month ago at ESPN Club at BoardWalk Inn while watching baseball. Is it just me, or does this look like they just slathered soggy, bottom of the barrel fries with chili and cheese and called it a day? They weren’t nearly as appetizing as when I ordered them last fall. I know chili cheese fries are supposed to be messy, but this was just a conglomerated mess.
They looked much better on my previous visit (pictured below). The chili was thick, and the cheese didn’t get watered down by it. The fries were hot. You could at least eat them with your fingers. Not the case with the ones above, which required a fork and knife.
I hope this was just a mishap. Where many restaurants on property are stepping up their offerings, I don’t like the thought of the food here sliding. Sure, it’s sports bar fare, but you shouldn’t have to be three sheets to want to order food. I stop in often enough as a break from Epcot to catch a few innings of baseball or a quarter of football, so fingers crossed this was indeed just a bad batch.
The Overtime Fries were my major inconsistency that really jump started my thoughts on this subject. Is there a restaurant or food item that you’ve encountered a similar experience?